Contract Management
Process Design Pattern
Purpose
To establish, deliver and close a contract.
Entry Criteria
Potential Opportunity arises which will require a commitment from the organization that is bigger than normal pre-sales work.
Objects
Contract
Bid Evaluation
Risk Assessment
Process Owner
Sales, New Business Development, Product Management
Activities
Identify and qualify opportunity
Plan for Delivery (Initiate Programme / Project Management)
Propose Solution
Negotiate and Accept the Order
Deliver agreed service
Manage Contract
Complete Contract
Roles
Sales, Bid Manager, Project Manager
References
This process links to the following Best Practice, External Standards and Product Standards. Links to other processes that this process may start are also indicated.
NOTE: This process is generally used when a customer requests Bespoke or Custom work. (not generally in the product / service catalogue).
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