Warranty
Process Design Pattern
Purpose
To identify the problem, correct the problem and return a product back to the customer.
Entry Criteria
A team needs to provide product / service warranty support internally or externally.
Objects
- Root Cause,
- Product: [Replaced] or [Repaired]
Process Owner
Support Manager
Activities
- Log as potential warranty problem
- Check product is in warranty period
- Identify the root cause of the problem
- Arrange for solution
- Provide the solution
- Close the warranty
Roles
- Assigned Investigator
- Authorizer
- Customer
References
This process links to the following Best Practice, External Standards and Product Standards. Links to other processes that this process may start are also indicated.