Warranty

Process Design Pattern

Purpose

To identify the problem, correct the problem and return a product back to the customer.

Outcomes

 

Activities

  • Log as potential warranty problem
  • Check product is in warranty period
  • Identify the root cause of the problem
  • Arrange for solution
  • Provide the solution
  • Close the warranty

Roles

  • Assigned Investigator
  • Authorizer
  • Customer

Entry Criteria

A team needs to provide product / service warranty support internally or externally.

Objects

  • Root Cause,
  • Product: [Replaced] or [Repaired]

Process Owner

Support Manager

References

This process links to the following Best Practice, External Standards and Product Standards. Links to other processes that this process may start are also indicated.