To define a set of common management activities that can be shared at a detail level for a number of processes.

Issue Management

Risk Management

Configuration Management (including document control)

Change Control

Communication Management

Problem Solving (similar to Issue Management)

Systems Thinking (related to Problem Solving)

Decision Analysis (Like Impact Estimation).

Audit / Appraisal

Security

Meeting Management

Quality Reviews (Formal Technical Reviews)

Log and Handle Customer Complaint

Business Continuity Planning

Various

Any need to carry out any of the sub-processes identified in this Process.

(NOTE: some of these sub-processes may turn into individual processes at some point).

Risk Register

Issue Register

Decision Log and Rationalle

Configuration Items (including assets / documents)

Communication Plans

Business Continuity Planning

Audit Programme

Owner of the Process Management Process.

This process links to the following Best Practice, External Standards and Product Standards. Links to other processes that this process may start are also indicated.