Contract Management

Process Design Pattern

Purpose

To establish, deliver and close a contract.

Outcomes

The following outcomes are expected (decisions):

  • Opportunity is qualified against business criteria (two pass decision).

    • Rough Plan prepared to support Proposal

  • Plan for delivery prepared

    • Solution idenified and proposed

Activities

Identify and qualify opportunity

Plan for Delivery (Initiate Programme / Project Management)

Propose Solution

Negotiate and Accept the Order

Deliver agreed Product and / or Service

Manage Contract

Complete Contract

Roles

Sales, Bid Manager, Project Manager

Entry Criteria

Potential Opportunity arises which will require a commitment from the organization that is bigger than normal pre-sales work.

Objects

Contract

Bid Evaluation

Risk Assessment

Process Owner

Sales, New Business Development, Product Management

References

This process links to the following Best Practice, External Standards and Product Standards. Links to other processes that this process may start are also indicated.

NOTE: This process is generally used when a customer requests Bespoke or Custom work. (not generally in the product / service catalogue).