Business Management
Process Design Pattern
Purpose
To establish and implement an organizational capability to deliver a set of Products and / or Services.
Outcomes
Activities
- Establish customer / market needs
- Invokes Marketing
- Create an initial Business Plan to satisfy this need
- Identify a program or project team to innovate, develop and launch the products and services
- Invokes Programme Management or Project Management
- Uses Product Development Lifecycle
- Monitor performance of the products and services
- Retire Product and / or Service
- Establish a Business Continuity Plan
Roles
- Business Manager
- Product Manager
- Cross-Functional Team Managers
- Operation Managers.
Entry Criteria
A team has been established with a need to establish an organization to plan, manage and deliver a one or more products and services.
Objects
- Product / Service Business Unit,
- Business Unit Plan,
- Product and / or Service Catalog Entries,
- Service Level Agreements, Operational Level Agreements.
- Business Continuity Plan
Process Owner
Person from Planning Office with Support from Finance or working as a Business Unit Manager.
References
This process links to the following Best Practice, External Standards and Product Standards. Links to other processes that this process may start are also indicated.