Business Management

Process Design Pattern

Purpose

To establish and implement an organizational capability to deliver a set of Products and / or Services.

Outcomes

 

Activities

  • Establish customer / market needs
  • Create an initial Business Plan to satisfy this need
  • Identify a program or project team to innovate, develop and launch the products and services
  • Monitor performance of the products and services
  • Retire Product and / or Service
  • Establish a Business Continuity Plan

Roles

  • Business Manager
  • Product Manager
  • Cross-Functional Team Managers
  • Operation Managers.

Entry Criteria

A team has been established with a need to establish an organization to plan, manage and deliver a one or more products and services.

Objects

  • Product / Service Business Unit,
  • Business Unit Plan,
  • Product and / or Service Catalog Entries,
  • Service Level Agreements, Operational Level Agreements. 
  • Business Continuity Plan

Process Owner

Person from Planning Office with Support from Finance or working as a Business Unit Manager.

References

This process links to the following Best Practice, External Standards and Product Standards. Links to other processes that this process may start are also indicated.